Sustaining Member FAQ
I am already a sustaining donor and my banking information has changed. How do I update my payment information?
You may securely update your payment information at kvie.org/update or by calling 1-800-648-1292. Both options are secure, available 24/7 and offer the ability to convert to EFT. Please never send a credit card via email.
My credit card number is the same but the expiration date has changed. Can I just provide my new expiration date?
For security purposes, KVIE keeps payment information behind a firewall, that cannot make changes to this information. In order to update the expiration date of your credit card, we will need the full card number again. You may securely update your payment information at kvie.org/update or by calling 1-800-648-1292. Please never send a credit card via email.
How do I change the amount of my sustaining donation?
You can contact one of our Donor Service representatives at email@example.com or (916) 641-3500. If you email or call after business hours and leave a message please remember to leave your full name and street address so we can research your membership.
I am already a sustaining donor with a thank you gift, but I saw something I liked during a fundraising program. May I get another thank you gift?
Yes, however depending on the donation level of the gift and the date of your last thank you gift; KVIE may need to adjust your sustaining donation. Donors can only have one membership, so if you pledge for a $5/ month for a CD and then make another pledge for a $7/month for a DVD a few weeks part, your pledges will be merged to establish a $12/ month sustaining donation. If it has been about a year since your last thank you gift, call the KVIE Donor Service representatives and let them know. Often times they are able to add a gift each year without an increase.
I want to become a sustaining donor and get tickets to an event, is that possible?
KVIE spends a significant amount of money on thank you gifts, especially tickets. Because of the increased expense and the high risk of ticket fraud KVIE cannot offer tickets to sustaining donors. Donations for tickets must be paid in full by credit card.
How do I stop my sustaining donation?
If you became a sustaining donor and received a thank you gift within the past year, you may convert to the one-time donation amount and pay the balance. This keeps your membership and your OnSix guide active for a full year.
If you became a sustaining donor and did not request a thank you gift, you may request to cancel your membership at any time.
I don’t want to be a sustainer, but how do I set up a fixed number of installments on a donation?
KVIE does not offer installments or layaway on donations. Donations are only available as a one-time gift or as an ongoing monthly sustaining gift.
How do I know how much I have donated per year to KVIE with a sustaining gift?
You will receive a notice in January reporting the prior year’s donations to KVIE with the tax-deductible portion calculated.