PBS KVIE customer service is available Monday through Friday from 9AM to 5PM to answer your membership, pledge, or programming questions. We are an integral part of this community.
The professionals and volunteers who work to make PBS KVIE possible are people who live alongside you. Your neighborhoods, schools, churches, parks, and community institutions are also the places where we live, study, worship, and play.
Understandably, the USPS has experienced some delays during the pandemic, so postal mail may take longer than usual to arrive at PBS KVIE. Rest assured, we are continuing to process mail in a timely manner once we receive it. Thank you for your support of KVIE, your PBS station!
Toll-free: 800-347-KVIE (5843)
Main: 916-929-KVIE (5843)
Donor and Customer Service: 916-641-3500
If you're calling to make a donation of support to PBS KVIE, please call 800-648-1292.
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2030 W. El Camino Avenue, Sacramento, CA 95833-1866
Directions to KVIE:
Northbound Interstate 5
Take the West El Camino off ramp exit. Turn right (east) onto West El Camino Avenue. Turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.
Southbound Interstate 5
Take the Garden Highway off ramp exit. Turn left (east) at the signal light onto Garden Highway. Travel one block, passing under the freeway, then turn left at the first signal light getting back on Interstate 5, now traveling north. Stay in the far right lane to immediately merge onto the West El Camino off ramp. Turn right (east) on West El Camino. Turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.
Westbound West El Camino Avenue
Proceed west on West El Camino Avenue passing over I-5 towards Gateway Oaks Drive (first signal light). Make a U-turn in the left-hand turnlane so you are now traveling east on West El Camino. Pass over the freeway and turn right (follow signage) at the very first driveway on the right, located before Natomas Park Drive. Turn right at the roundabout, then drive forward into PBS KVIE’s parking lot.
Closed Captioning Hotline
Written closed captioning complaints should be directed to the following:
Director of Technology
2030 W. El Camino Avenue
Sacramento, CA 95833-1866
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
CLOSED CAPTIONING QUALITY CERTIFICATION
All programming provided by KVIE Public Television (“KVIE”) complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Programming provided by KVIE complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.