Employment – Marketing & Membership Assistant

Provides entry-level administrative support to the marketing and membership teams by creating content, updating program schedules, assisting members and viewers, and ensuring the integrity of the membership database. Our ideal team player is detail-oriented, proactive, and passionate about public media.

 If you value public television, consider joining our PBS KVIE team whose mission is to inspire you to explore the world and connect with your community through the integrity of public media.

PBS KVIE's Ideal Team Player:

• supports our mission to inspire viewers to explore the world and connect with our community through the integrity of public media.
• celebrates diversity, people, and cultures.
• values a culture of team spirit and collaboration.
• embraces innovation and creativity.
• strives to do more and be more.

• Assists the marketing department with the promotion of station programming and initiatives.
• Drafts publicity documents, including but not limited to blog posts, social media messages, web copy, and more traditional press releases and on-air tune-in promotion.
• Drafts content and obtains imagery for a variety of station print and online publications.
• Updates basic website content and image maintenance as assigned.
• Assists with email marketing efforts.
• Prepares monthly programming calendar for internal use.
• Coordinates programming schedule, including sending the monthly schedule to listings services and issuing schedule changes as needed.
• Updates the donor database for customer service, donations, maintenance, and more with accuracy and efficiency.
• Responds to viewer and member inquiries, comments, and complaints in a professional, positive, and timely manner.
• Assists the member services team with inquiries related to programming.
• Troubleshoots members and viewer issues effectively and efficiently.
• Performs other related duties as assigned.

• Must be mission-driven and passionate about the role of public media.
• Proficiency in Microsoft Office Suite.
• Clear, open, and proactive communication skills.
• Highly organized and detail-oriented with the ability to multi-task, prioritize, and manage time effectively to meet deadlines.
• Collaborative and works effectively with diverse stakeholders as a team.
• Positively and professionally represents PBS KVIE throughout the community.
• Customer-centric focus with experience providing quality customer service.
• Experience working with CRM software.
• Maintains discretion when working with confidential information.
• Excellent proofreading skills – familiarity with AP style preferred.
• Photoshop and WordPress or other photo/web software experience are desirable.

• AA degree in Marketing, Communications, or Public Relations or related experience.
• One year of general office/clerical experience preferred.

• Available to work evenings and weekends as needed.

We are committed to diversity. Our goal is to build and foster a culture where open-minded and varied perspectives are encouraged and celebrated. Diversity is an integral part of how we function as an organization.

We believe all voices should be heard and represented through a lens of authenticity. We represent and serve Northern California's communities by producing content and programming that inspires and connects.

We value our team. We recognize our strong and cohesive collective helps us to grow as a public media and community leader. Creating an environment where employees feel safe and supported is vital to our success.

PBS KVIE EEO Policy: We are an equal opportunity employer and make employment decisions based on merit. Our practice is to hire the best available person for every job. Company policy prohibits unlawful discrimination based on race (including traits historically associated with race, such as hairstyles and textures), color, creed, sex (including pregnancy, childbirth, breastfeeding, reproductive health decision-making, or related medical condition), gender, gender identity, gender expression, sexual orientation, religion, marital status, registered domestic partner status, age, national origin (including immigration and/or citizenship status), ancestry, physical or mental disability, medical condition including genetic characteristics, military or veteran status, political activities/affiliation, or any other consideration made unlawful by federal, state, or local laws. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has been or is perceived as having any of those characteristics. PBS KVIE is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors, and co-workers. All such discrimination is unlawful.

Any applicant or employee who requires an accommodation to perform the essential functions of the job must contact a department manager or human resources to request specific accommodations. We will engage in a timely, good faith, interactive process to determine the need for a reasonable accommodation. If a reasonable accommodation exists and will not impose an undue hardship on the Company, an accommodation will be made.

PBS KVIE Background Check Policy: PBS KVIE conducts criminal background checks for all new employees (including credit and DMV background checks when appropriate for the position).

NO PHONE CALLS PLEASE: Due to the high volume, we will not accept or respond to phone/email inquiries. Candidates will receive an electronic acknowledgment after receipt of their online application. Qualified candidates will be contacted for a phone screening.