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****JavaScript based drop down DHTML menu generated by NavStudio. (OpenCube Inc. - http://www.opencube.com)****
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KVIE customer service is available Monday through Friday
from 9am - 5pm to answer your membership, pledge, or programming
questions.
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We are an integral
part of this community. The professionals and volunteers
who work to make KVIE possible are people who live alongside
you.
Your neighborhoods, schools,
churches, parks, and community institutions are also the
places where we live, study, worship, and play.
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If you have any questions
that are not listed, please send them to member@kvie.org.
We'll answer your question and determine if it should also be included
here.
The sound does not match
picture when I watch KVIE. What is happening?
The background music is
too loud, so much that I cannot hear the narrator. What can I do?
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In many cases, you can
make simple adjustments with your surround sound or stereo settings.
First, try turning off your surround sound feature. In some cases,
surround sound will have the propensity to over modulate music/sfx.
You might also try changing your audio setting from "stereo"
to "mono."
I am receiving KVIE through
an antenna and am getting interference. What should I do?
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The most common reason
for interference, not bad reception, is a new FM radio station or
the increased power of an area radio station. Since KVIE occupies
the television channel adjacent to the FM band, this is a common
occurrence. The FM radio stations that occupy the lower end of the
FM Band (next to Channel 6) are responsible for remedying any interference
they cause to our broadcast. The following requirements must be
met for them to act:
1) You must be within Channel 6's grade B coverage area.
2) You must have a reasonable quality outdoor antenna with coax
lead in cable (this means no rabbit ears, no twin lead).
If you meet both of these requirements, identify the offending FM
station and notify them of your problem. After getting the notification,
the FM station should install a trap that should solve your interference
problem. If you are not already using a quality outdoor antenna,
you should start there.
There have been times
in the past where I receive poor reception quality in the early morning
or evenings but not always. What was happening?
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We believe KVIE's signal
from our station to the transmitter was being affected by unusally
high sunspot activity and atmospheric inversion. We have a 20-year-old
2 Ghz microwave system that transports our pictures and sound from
the Garden Highway relay point down to Walnut Grove, where our transmitter
is located. Between those two points is a lot of water. When temperature
inversions occur (think what causes fog) and other weather anomalies,
we can get a bending of the microwave beam causing it to miss the
receive antenna at which it is pointed. When this happens, the microwave
fades (beam is striking the edge of the receive antenna) or cuts
out completely (beam is missing the receive antenna completely).
These problems often happen in the spring and fall when the climate
is changing and can be made worse by sunspot activity (view
a sunspot chart).
To help eliminate as much interference as possible, we installed
a filter to eliminate a new potential source of interference, while
swapping other elements of the system to make sure all were working
properly. We also replaced the entire station-to-transmitter system
with a new digital one.
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