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Customer Service FAQ
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KVIE customer service is available Monday through Friday from 9am - 5pm to answer your membership, pledge, or programming questions.
We are an integral part of this community. The professionals and volunteers who work to make KVIE possible are people who live alongside you.
Your neighborhoods, schools, churches, parks, and community institutions are also the places where we live, study, worship, and play.
If you have any questions
that are not listed, please send them to firstname.lastname@example.org.
We'll answer your question and determine if it should also be included
The sound does not match
picture when I watch KVIE. What is happening?
The background music is
too loud, so much that I cannot hear the narrator. What can I do?
KVIE employs sophisticated audio
processing equipment to help keep the sound levels
constant. However there are other things beyond
our transmission system that can cause problems. In
many cases, you can make simple adjustments with your
surround sound or stereo settings. First, try turning
off your surround sound feature. In some cases, surround
sound may over modulate music.
You might also try changing your audio setting from "stereo"
I am receiving KVIE through
an antenna and am getting poor reception. What should I do?
Make sure your antenna is a VHF/UHF
antenna. Many so called DTV antennas sold were UHF
only. UHF only antennas will not work.
If you are using an outdoor antenna
check that it is aimed towards our transmitter site at
Walnut Grove. Here is the FCC antenna web site where you can enter your
address and determine where to aim your antenna.
If you are using an indoor antenna you
may need to experiment with different locations and
orientation to get satisfactory reception.
Locating the antenna near a window facing towards Walnut
Grove may help. Outdoor antennas are preferable
and will always give better results than an indoor
I am receiving other channels but
not KVIE. What should I do?
What if my question is not listed