Customer Service FAQ
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Frequently Asked Questions
About Membership Services
I am a member and did not receive my members’ programming guide this month. How can I get one? Active members at the $35 and above level ($25 for senior citizens) receive our monthly programming guide. Guides are generally sent out one week prior to the end of the month to ensure that they arrive on time. If you have not received yours by the first of the month, email your name and address to firstname.lastname@example.org or call us at (916) 641-3500. You can also download a PDF version from our website’s home page.
How do I update the name and/or address information on my membership? You can complete the online form or email Donor Services at email@example.com with your old address, new address, name, phone number, and membership number if you have it available
What is my membership number? Your membership number appears just above your name on the members’ programming guide you receive each month.
Why haven't I received a
tax receipt for my contribution? We mail an acknowledgement at the end of January of all contributions (less the fair market value of any requested thank you gifts) for the prior year. If you do not receive yours by mid February, email firstname.lastname@example.org or call (916) 641-3500.
I saw a program on KVIE and would like to purchase a copy. How do I do so?Programs produced by KVIE such as ViewFinder or California Heartland can be purchased with a credit card at our online store at http://www.kviestore.org/ or by calling (916) 641-3500.
To purchase copies of PBS programs such as Nature and Nova, call (800) 328-7171 or visit www.kvie.org and click the Shop PBS link.
To purchase copies of any of Huell Howser program such as California’s Gold, Road Trip or California’s Golden Parks you can visit www.calgold.com or call 800-266-5727.
Why does KVIE Channel 6 have
pledge drives? KVIE relies on support from viewers in order to accomplish our mission. On-air fundraising is an inexpensive and effective means to ensure KVIE's success as a non-profit public television station. Over 50% of our support comes from viewers like you. Pledge drives are one of the most effective and reliable methods we have for raising funds so that we can continue to bring you quality programming.
I have paid my pledge, but have yet to receive the requested thank you gift. When will I receive my gift? Delivery generally takes about four to six weeks from the time we receive payment (excluding concert tickets). As a non-profit organization, KVIE has neither the storage capacity nor the financial capability to pre-order pledge items and carry a large inventory like a retail business. Orders for the exact number of gifts are placed to a vendor within days of the pledge being taken. You will receive notification via mail if there is a significant delay beyond the average four to six week time frame.
Concert tickets are sent First Class mail about two to three weeks prior to the event (with full payment by charge card). If you have not received your tickets a week prior to the concert, email email@example.com or call (916) 641-3500.
What phone number do I call to make a pledge? You can call (800) 270-6601 at any time. During on-air pledges the phone will be answered 24 hours a day, 7 days a week. Other times the phone will be answered during our normal business hours or you can leave a message and a Donor Services staff member will return your call. The best way to pledge anytime 365 days a year is online at our website at www.kvie.org/support
KVIE was offering a thank you gift that I would like to buy, rather than make a pledge. Can I do this? Members at the $240 level may purchase a “thank you gift” through premium sales by calling Donor Services at (916) 641-3500.
My favorite program is no longer broadcast on KVIE, or has been moved to a different time. Why? It is KVIE's objective to serve the largest possible audience in the community within our mission of educational programming and financial ability. To do so sometimes means discontinuing a program or moving the program to our secondary channel KVIE2. In recent years programming changes have occurred primarily as a result of small audiences, the cost of broadcasting rights, or the loss of broadcast rights to other media, mainly cable networks.
I feel that the programming caters to one side of the political spectrum. If KVIE is a public television station, why are the broadcasts so biased? As a provider of a valuable public service, we strive to include all segments of society in what we broadcast, and to do so objectively. It is never our intent to favor one point of view over another. Our intent is to provide programming that represents a wide array of subjects and viewpoints all within our mission. Over time you’ll find balance in our program schedule.
Is there any place other than the daily newspaper where I can get the programming schedule? Active members at the $35 and above level ($25 for senior citizens) receive our members’ programming guide each month. Our schedule is also available online.
How can I watch KVIE2?
Over the air – if you have a digital TV or a digital converter box you can watch KVIE2 with a good roof antenna. You’ll find KVIE2 at 6.2.
Basic Cable - In Sacramento County on Comcast 7 and in Sacramento and Placer counties on SureWest 7.
Digital Cable - Sacramento-Stockton-Modesto market on digital cable: Comcast 190 and Charter 286.
DirecTV and Dish Network do not currently carry KVIE2.
The program listings for KVIE2 are available online.
What forms of payment does KVIE accept? KVIE accepts VISA, MasterCard, Discover, and American Express credit and/or debit cards. We also accept personal checks, money orders, PayPal (online), and online banking payments through nearly all online banking sites including MyCheckfree.com.
Can I support KVIE monthly? You can choose to fulfill your pledge of support to KVIE with our Easy Pay Plan. With Easy Pay you can pay your pledge in monthly installments ($5 min.) using your credit card or debit card. We accept VISA, MasterCard, Discover, or American Express. Or you can authorize KVIE to transfer funds electronically from your checking account to KVIE each month.
To charge the monthly contribution, call (916) 641-3500 and provide your credit card number along with the amount you would like to pledge.
For Easy Pay, simply mail a check for the first month’s installment along with a signed authorization to transfer the funds from your bank account on the 20th day of every month. To receive the authorization form, call (916) 641-3500 or email your request to firstname.lastname@example.org. Easy Pay is simple and easy. It saves you time and expense. And it helps KVIE.
What is a sustaining membership?
With our sustainer program you can support KVIE easily and effectively each month through your credit/debit card or transferred from your checking account. The KVIE Sustainer Program is available to all members at a minimum of $5 a month.
You receive the satisfaction of knowing you are supporting public television with an ongoing dependable source of revenue and in return you’ll continue to receive the members programming guide, any thank you gifts applicable to the level of your support and the only mailing you will receive each year is the annual acknowledgement of net contributions at the end of January. Sustaining members also receive the Fall Preview brochure.
I’d like to volunteer at KVIE. How can I inquire about the opportunities available? Volunteers are needed in almost every department of the station. To apply, first complete the Volunteer Application.
All potential volunteers must have an application on file in order to be considered for any position. If a volunteer match is made, we will contact you to determine your availability. We will hold your application for six months.
How can I book a phone bank for an upcoming pledge drive? We are constantly seeking energetic phone bank groups for our membership pledge drives.
Here is how to get involved:
- First - call to book a pledge date that works for your group’s calendar. Once you have booked your own shift via telephone, you’ll receive a confirmation package.
- Second – start recruiting your 16 volunteers from your friends, family and coworkers (ages 16 and older). Return your completed roster of volunteer names to KVIE.
- Third - arrive at KVIE on your designated date and we’ll take you through all of the training for the telephones and computers. We’ll even provide snacks and coffee!
Contact the KVIE Volunteer Coordinator at (916) 641-3593 to sign up today. But hurry – time slots fill up quickly!
How do I include KVIE in my estate planning? If KVIE has enriched your life in a special way, increased your enjoyment of the arts, expanded your appreciation of science and nature, or nurtured your children or grandchildren, you may wish to acknowledge this through a planned gift. Through your will or trust you may specify a dollar amount, a property, or a percentage of your estate. Gifts made through wills or trusts are one of the most popular forms of bequests. For more information about gift planning, please call 916-641-3596 or email email@example.com. Also visit our online information on planned giving.
How can I find out if the company I work for (or am retired from) will match all or some of my charitable contributions? Matching gifts are an excellent way to increase your support of KVIE Public Television here in the Central Valley and Sierra. Many companies match employee contributions to non-profits. As one of the most visible non-profits in the region KVIE enjoys the support of a number of local companies. A list of contributing companies is provided on our website. If your employer is not listed, please check with your Human Resources office to see if your company participates in matching gift programs.
To set up your matching gift, obtain a form from your company's Human Resources office. Next, fill out the form and turn it in to your company's matching gifts coordinator. Your gift immediately starts working overtime to support your public television station.