Employment Opportunities

Donor Services Representative

Application Procedures:
Send cover letter with resume and salary requirements to careers@kvie.org with Donor Services in the subject line.

Deadline to Apply: Friday, June 4, 2010

Responsibilities/Duties:

• Maintain donor database as needed for customer service and financial entry.
• Respond to viewer and member inquiries, requests, comments, complaints in person or by telephone, and/or by correspondence using email or US mail - within 24 hours.
• Contribute to an efficient working environment assuming responsibilities required to maintain good membership services and company accountability.
• Respond with simultaneous servicing of customer requests and inquiries via telephone, mail and e-mail.
• Perform financial/data entry in a timely manner (within 24 hours).
• Maintain in a timely manner supplemental, independent databases; i.e., installments, premiums, etc.
• Develop, initiate and ensure compliance to changes needed to improve the various processes within the Member Services Department.
• Troubleshoot pledge and credit card problems effectively and efficiently.
• Produce prompt and timely reports and mailings as assigned.
• Serve as receptionist as needed.
• Perform other related duties as assigned.

Qualifications:

• Strong working knowledge of Microsoft Office, specifically database.
• Ability to work flexible hours and weekends during pledge drives
• Ability to work under pressure for extended periods of time and meet deadlines.
• Strong telephone customer services skills.
• Effective verbal/written communication skills.

Education/Experience:

• AA degree in communications, marketing or liberal arts, or equivalent work experience.
• Prior experience in database management.
• At least two years of recent frontline customer service in a high volume office environment including both verbal and written communication.

 

KVIE is an equal opportunity employer.